Customer Success Specialist - Remote

Overview

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly.

In Short

• Identify and manage customer concerns promptly.
• Handle multiple email inboxes and redirect inquiries.
• Reply to customers via email and text in our CRM.
• Understand clients’ journeys as lead buyers.
• Follow company policies in customer support inquiries.
• Work closely with refund team to resolve disputes.
• Update clients’ accounts as necessary.
• Professionally handle conflict.
• Keep track of all customer requests and inquiries.

Requirements

• 2+ years of customer success experience.
• Track record of increasing brand likeness.
• Excellent communication and conflict resolution skills.
• Ability to work in a fast-paced environment.
• Self-sufficient time management.
• Well-organized and advanced time management skills.
• Strong interpersonal skills.
• Real estate knowledge is a plus.

Benefits

• Competitive total compensation.
• Paid Sick Time.