Customer Success Specialist - Remote

Overview

The Customer Success Specialist will be responsible for client upgrades and annual renewals, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey.

In Short

• Engage with customers before renewal to ensure customer retention.
• Deeply understand and communicate product features, product positioning and the value proposition for customers.
• Perform live demos of new features and create sharable recordings.
• Communicate product updates, enhancements, and industry insights to clients.
• Find customers that show signs for growth opportunity and convert upgrades.
• Provide customer support where needed to overcome objections for renewals and upgrades.
• Introduce customers to the referral program and build customer advocates.
• Assist with inbound support channels.

Requirements

• 3+ years of renewal experience with a track record of 100% or higher net retention.
• Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships.
• Salesforce experience.

Benefits

• Fast-growing venture backed startup.
• Innovative workforce management platform.
• Fully remote role.
• Opportunity to work in a dynamic industry.