Account Manager - Remote

Overview

As an Account Manager at Workyard, you will play a crucial role in client upgrades and annual renewals, ensuring revenue retention and growth in a fast-paced startup environment focused on workforce management for the construction market.

In Short

• Responsible for client upgrades and annual renewals.
• Maximize upgrades and customer growth.
• Prospect for upsell opportunities within your book of business.
• Understand customer needs and product value proposition.
• Perform live demos of new features.
• Communicate product updates and industry insights.
• Provide customer support for renewals and upgrades.
• Introduce customers to the referral program.
• Assist with inbound support channels.

Requirements

• 4+ years of renewal experience with a track record of high net retention.
• Experience in account management or customer success roles.
• Ability to nurture a pipeline of upgrades while maintaining relationships.
• Experience with Salesforce.

Benefits

• Work remotely from anywhere in the US.
• Be part of a fast-growing startup.
• Opportunity to drive significant revenue growth.
• Collaborative and innovative work environment.