Customer Success Specialist - Remote

Overview

The Customer Success Specialist plays a crucial role in supporting customers post-sale, handling inquiries related to order status, product issues, and ensuring a positive customer experience.

In Short

• Handle incoming and outgoing customer calls.
• Assist with new order inquiries and status updates.
• Manage customer emails and internal communications.
• Build relationships with customers for better service.
• Resolve complex customer issues with empathy.
• Complete additional projects as assigned.

Requirements

• High school diploma or GED required; Associates or Bachelor's preferred.
• 2+ years of customer service experience.
• Friendly and team-oriented attitude.
• Demonstrated problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Detail-oriented and efficient.
• Excellent communication skills.
• Experience with CRM preferred.

Benefits

• Pay between $20.50 and $24.00 per hour.
• Generous PTO (18 days per year).
• 8 company-paid holidays.
• Hybrid work schedule available.
• 401(k) with match.
• Medical and dental insurance options.
• Company-paid life insurance and short-term disability.
• Company-sponsored social events.
• Employee-led committees for wellness and diversity.