Customer Support Specialist (Part Time) - Remote

Overview

Join Propelus as a Remote Customer Support Specialist, providing meaningful assistance to licensed professionals in tracking their continuing education for license renewal.

In Short

• Part-time (25 - 30 hours per week) temporary position for 6-8 months.
• Work from anywhere in the United States.
• Shifts available 8am-8pm Eastern Time, Monday-Friday.
• Starting pay at $18 per hour based on experience.
• Responsibilities include assisting customers via live chat, email, and phone.
• Ideal for individuals with busy lives, offering weekends and holidays off.
• Requires personal computer, headset, and reliable internet.
• Opportunity for a permanent role based on performance.
• Not benefits-eligible as a temporary position.
• Must have contact center experience and strong communication skills.

Requirements

• 2+ years of contact center experience.
• Fluency in English; Spanish preferred.
• Clear and concise writing skills.
• Ability to teach and explain technical concepts.
• Patience and understanding in customer interactions.
• Professional communication skills.
• Continuous learner with attention to detail.
• Basic troubleshooting knowledge.
• Associate degree or higher preferred.
• Access to a quiet workspace.

Benefits

• Professional development allowance.
• Flexibility for work-life balance.
• PTO including for volunteering and new parents.
• 401K with company matching.
• Medical, dental, and vision coverage options.
• Lifestyle Spending Account for personal well-being.
• Award-winning workplace culture.