Customer Success Specialist - Remote

Overview

We’re looking for a Customer Success Specialist to be the driving force behind exceptional client experiences—from onboarding to renewal.

In Short

• Lead structured client onboarding through kickoff calls and milestone planning
• Manage project timelines, deliverable coordination, and approval workflows
• Use automation tools (e.g. Zapier or Make) to streamline operations and reduce manual tasks
• Serve as a proactive communicator, keeping clients informed and engaged throughout
• Track and interpret performance metrics to help clients understand impact and guide improvements
• Identify and resolve any delivery issues to maintain smooth operations
• Support renewal conversations by consistently delivering value and a standout experience

Requirements

• 3+ years of experience in customer success, client services, or account management—ideally in media, SaaS, or tech-enabled services
• Hands-on expertise with automation tools like Zapier or Make
• Strong verbal and written communication skills, including experience leading Zoom calls
• High comfort level with project management, CRMs, and digital collaboration tools
• A calm, detail-oriented, and proactive mindset
• Bonus: Knowledge of B2B content marketing or media workflows

Benefits

• Flexible working hours
• Remote work opportunity
• Collaborative team environment
• Professional development opportunities
• Health and wellness benefits