Remote Otter LogoRemoteOtter

Remote E-commerce Support Agent (AI Tools)

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join a forward-thinking support team working remotely during US hours, including Saturday and Sunday shifts. As an AI-Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.

In Short

  • Approve or refine AI-generated replies
  • Handle order, shipping, and return-related tickets
  • Flag unusual patterns or trends to internal teams

Requirements

  • 2+ years in customer support (preferably e-commerce)
  • Strong written English
  • Willingness to work weekends as part of your 5-day schedule

Benefits

  • Flexible remote work schedule
  • Opportunity to work with AI tools
  • Collaborative team environment
Growth Troops logo

Growth Troops

Growth Troops is a rapidly expanding web development agency that specializes in delivering high-performance, custom websites and web applications for venture-backed startups and digital-first enterprises. With a growing project pipeline, the company is focused on providing tailored web development services, from initial discovery and UX audits to full-stack builds and post-launch support. The team is dedicated to understanding the unique needs of digital-native companies and is committed to driving their growth through innovative web solutions.

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