Remote Chat Support Agent

Overview

Aniesispharma is a leading pharmaceutical company seeking a highly motivated Remote Chat Support Agent to provide excellent customer service through online chat support.

In Short

• Provide prompt and professional responses to customer inquiries through online chat support.
• Assist customers with product information, order inquiries, and technical issues.
• Troubleshoot and resolve customer complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members for consistent customer service.
• Continuously strive to improve customer satisfaction.
• Stay updated with product knowledge and industry trends.
• Follow company policies for compliance and confidentiality.

Requirements

• High school diploma or equivalent; college degree preferred.
• Minimum of 1 year experience in customer service, preferably remote.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in online chat platforms and customer service software.
• Ability to work independently and in a team environment.
• Flexible schedule to accommodate customer needs.
• Strong attention to detail and organizational skills.
• Positive attitude and passion for customer service.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Remote work flexibility.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.