Customer Success Specialist - Remote

Overview

The Flex is on a mission to reinvent the global rental experience, making it as easy, fast, and borderless as buying on Amazon. Their proprietary Property Management System (PMS) automates operations, simplifies bookings, and creates seamless experiences for both guests and landlords.

In Short

• Be the first point of contact for guests and landlords through chat, email, and phone.
• Help new landlords and partners understand and get value from PMS tools.
• Troubleshoot and resolve guest or landlord issues quickly and professionally.
• Track guest satisfaction, identify recurring issues, and suggest improvements.
• Work with Operations, Product, and Tech to streamline processes and improve the customer journey.
• Identify opportunities to enhance guest stays or improve landlord engagement.

Requirements

• Excellent written and verbal communication skills.
• Previous experience in customer success, hospitality, or property management.
• Tech-savvy — comfortable navigating multiple digital tools (CRM, PMS, communication platforms).
• Strong problem-solving mindset and attention to detail.
• Empathetic and proactive — you don’t just solve problems, you prevent them.
• Fluent in English (additional languages are a plus).

Benefits

• Be part of a company that’s redefining global rentals and hospitality tech.
• Work remotely with a diverse, international, and high-performing team.
• Real career growth opportunities as we scale globally.
• Competitive salary and performance incentives.
• Flexible, remote-first work culture.