Customer Success Manager, Business Services - Remote

Overview

The Customer Success Manager role at LexisNexis Risk Solutions involves engaging with clients to drive the utilization of products and ensure positive business outcomes.

In Short

• Engage with clients post-implementation.
• Optimize client interactions to assess needs and uncover sales opportunities.
• Prepare client correspondence and communicate regularly.
• Resolve service delivery issues and collaborate with internal teams.
• Ensure resources are focused on problem resolution.
• Collaborate with product teams to enhance client experience.
• Identify performance changes and drive enhancements.
• 3+ years of customer success or sales experience required.
• Bachelor's degree or equivalent experience preferred.
• Strong organizational and project management skills necessary.

Requirements

• Experience in financial services, fintech, or credit industries.
• Consultative skills for collaboration with customers.
• Excellent written and verbal communication skills.
• Ability to work in a team environment.
• Strong problem-solving abilities.

Benefits

• Comprehensive health benefits.
• 401(k) with match and Employee Share Purchase Plan.
• Wellness platform and Headspace app subscription.
• Short-and-Long Term Disability and Life Insurance.
• Paid Time Off and volunteer leave.