Customer Success Manager, Small Market Business - Remote

Overview

The Customer Success Manager, Small Market Business plays a crucial role in driving customer success at scale by managing a high-volume portfolio of accounts. This role focuses on proactive engagement, digital-first strategies, and scalable customer success motions to maximize product adoption, reduce churn, and drive customer expansion.

In Short

• Manage a portfolio of 200+ accounts across multiple verticals.
• Execute one-to-many customer engagement strategies.
• Help develop and implement a customer journey framework.
• Monitor customer health and product usage.
• Leverage data-driven insights for customer success.
• Identify and mitigate churn risks.
• Drive expansion and upsell opportunities.
• Collaborate with sales and product teams.
• Provide feedback on customer pain points.
• Work 100% remotely.

Requirements

• 2+ years of customer success or account management experience.
• Experience managing high-volume customer portfolios.
• Highly organized with strong time management skills.
• Analytical mindset with experience using customer data.
• Strong written and verbal communication skills.
• Comfortable working with CRM tools and automation.
• Passionate about customer success and results-driven.
• Enterprise-ready, solution-oriented mindset.
• Experience interacting with senior-level leaders.
• Excellent presentation skills.

Benefits

• Comprehensive benefits package including health insurance.
• Flexible work environment with paid time off.
• Quarterly wellness days and paid holidays.
• Unique employee engagement programs.
• Empowering career growth and success.