Customer Success Manager, Business Services - Remote

Overview

The Customer Success Manager role at LexisNexis Risk Solutions focuses on driving product utilization and ensuring positive business outcomes for clients post-implementation.

In Short

• Engage with clients to address product performance inquiries.
• Optimize client contacts to assess needs and uncover sales opportunities.
• Prepare and communicate client correspondence regularly.
• Resolve service delivery issues and collaborate with internal teams.
• Ensure resources are focused on issue resolution.
• Collaborate with product teams to enhance client experience.
• Identify performance changes for continuous improvement.
• 3+ years of customer success or sales experience required.
• Bachelor's degree in Business or equivalent experience.
• Strong organizational and project management skills needed.

Requirements

• Experience working with customers in financial services, fintech, and credit.
• Consultative skills with the ability to collaborate with customers.
• Excellent written and verbal communication skills.
• Ability to work in a team environment.

Benefits

• Comprehensive health benefits including medical, dental, and vision.
• 401(k) with match and Employee Share Purchase Plan.
• Wellness platform with incentives and Headspace app subscription.
• Paid Time Off and additional paid leave for volunteering.
• Family benefits including bonding and family care leaves.