Customer Success Service Manager - Remote

Overview

The Customer Success Service Manager is responsible for ensuring client satisfaction, retention, and growth by providing proactive service, support, and strategic guidance.

In Short

• Serve as the primary point of escalation contact for a portfolio of key clients.
• Develop strong, trusted relationships to ensure customer satisfaction and loyalty.
• Lead the onboarding process for new customers to ensure a smooth transition from sales.
• Monitor customer health metrics and proactively address issues.
• Address and resolve client concerns quickly and effectively.
• Analyze customer usage data to provide insights and recommendations.
• Partner with Product and Support teams to relay customer feedback.
• Collaborate with marketing to develop customer success stories.
• 3+ years of experience in customer success or related field.
• Strong communication and problem-solving skills.

Requirements

• Proven ability to manage multiple client relationships.
• Familiarity with CRM tools (e.g., Salesforce).
• Experience in SaaS or technology industry preferred.
• Customer-centric mindset with a passion for service.
• Analytical and strategic thinking skills.

Benefits

• 401(k) Retirement Plan.
• Health, Dental, and Vision Insurance.
• Cell Phone Discount Program.
• Gym Membership Discounts.