Customer Success Manager - Telecom - Remote

Overview

AireSpring is seeking a dynamic Customer Success Manager with proven experience working for a telecom carrier to manage a portfolio of client accounts, ensuring high customer satisfaction and driving account growth.

In Short

• Manage designated client accounts in the telecom sector.
• Ensure high customer satisfaction and account growth.
• Build strong relationships with clients.
• No outbound prospecting required.
• Oversee all aspects of client relationships.
• Identify expansion opportunities within accounts.
• Coordinate with internal teams to resolve client needs.
• Facilitate solution-focused customer meetings.
• Promote and upsell telecom products and services.
• Work independently and as part of a team.

Requirements

• Experience working for a telecom carrier or service provider (REQUIRED).
• Solid understanding of telecom account management principles.
• Passion for sales and marketing.
• Experience in customer-facing roles is advantageous.
• Ability to thrive under deadlines.

Benefits

• 401(k) Retirement Plan with employer contributions.
• Comprehensive health coverage including medical, dental, and vision.
• Life insurance for added financial security.
• Remote and work-from-home flexibility.
• Stable, growth-oriented company with career development opportunities.