Senior Customer Success Manager - Remote

Overview

Hive is looking for a passionate and experienced Senior Customer Success Manager to ensure the long-term success and growth of our key customers. You will leverage your commercial acumen to identify opportunities for expansion, drive adoption, and build strong relationships.

In Short

• Act as the main point of contact for a portfolio of key accounts.
• Lead structured onboarding experiences for new customers.
• Understand customer goals to find ways to expand Hive’s footprint.
• Build mutual value plans with customers.
• Collaborate across Product, Support, and Sales teams.
• Manage multiple customer accounts simultaneously.
• Drive measurable outcomes for customers and Hive.
• Proactively analyze business for risks and opportunities.
• Strong communicator who articulates value clearly.
• Adaptable and tech-savvy, eager to learn new systems.

Requirements

• 4+ years of experience in a Customer Success Manager role.
• Proven success managing key customer relationships.
• Strong understanding of customer success processes.
• Ability to build and maintain strong relationships.
• Experience with marketing technology or the event industry is a plus.

Benefits

• Meaningful salary + equity based on impact.
• Work fully remotely in Canada or the US.
• Flexible work hours.
• Comprehensive health and dental coverage.
• Unlimited vacation/PTO policy.