Technical Support Specialist - Remote

Overview

Stardog is seeking a motivated and experienced Technical Support Specialist to enhance customer experience and assist the Product and Engineering teams.

In Short

• Provide technical support to users of the Stardog platform.
• Collaborate with internal teams to resolve customer issues.
• Help identify bugs and suggest new features based on customer feedback.
• Work in a fast-paced environment managing multiple tickets and projects.
• Engage in remote work with daily virtual meetings.
• Utilize strong written communication skills for customer interactions.
• Passion for troubleshooting and problem-solving.
• Support continuous product improvement.
• Work with leading companies like Bosch and NASA.
• Deliver a world-class customer experience.

Requirements

• Experience in technical support roles.
• Strong technical competency in related technologies.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Experience working remotely.
• Customer-centric approach to problem-solving.
• Familiarity with Knowledge Graph technology is a plus.
• Ability to work collaboratively with cross-functional teams.
• Adaptability to a fast-moving environment.
• Proactive in finding solutions and improving processes.

Benefits

• Opportunity to work with innovative companies.
• Dynamic and supportive work environment.
• Remote work flexibility.
• Continuous learning and development opportunities.
• Engagement with a globally distributed team.