Onboarding Specialist - Remote

Overview

The Onboarding Specialist will deliver value to customers through effective and speedy onboarding, managing multiple customers and ensuring they receive the necessary support to use the AI-powered contract platform.

In Short

• Location: Candidates must be located in the UK with long-term working rights.
• Flexibility: Fully remote work is available from Day One.
• Salary: £30,000 - £35,000 + 20% bonus + equity.
• Interviews: 3 stages over 2-3 weeks.
• Start date: As soon as possible.
• Reports to: Head of Implementation.
• Mission: Help customers manage contracts effectively and efficiently.
• Success metrics: Manage ~35 live customers and complete onboardings in <45 days.
• Technical support: Serve as a technical expert for Customer Success and Sales teams.
• Legal tech interest: Candidates should have an interest in how contracts intersect with technology.

Requirements

• Experience onboarding customers to a service or platform.
• Ability to juggle multiple projects while focusing on priorities.
• Clear communication skills.
• Tech-savvy with a quick grasp of platform features.
• Willingness to learn new technical concepts.
• Interest in legal technology.
• Bonus: Experience in a fast-growing AI or SaaS startup.
• Bonus: Familiarity with Salesforce, HubSpot, or APIs.

Benefits

• Inclusive work culture with a focus on diversity.
• Choice-first work approach allowing flexibility in work location.
• Opportunities for career progression.
• Access to a supportive Customer Success team.
• Competitive salary with bonuses and equity options.