Onboarding Specialist - Remote

Overview

As an Onboarding Specialist, you’ll serve as a trusted guide during the onboarding process, helping customers successfully navigate their learning journey and unlock the full value of their software in a fully remote, mission-driven environment.

In Short

• Guide customers through the “Getting Started Journey.”
• Conduct 1:1 virtual follow-up sessions.
• Ensure smooth transitions between onboarding and other internal teams.
• Help customers identify the immediate value of their purchased platform(s).
• Track onboarding progress and manage deliverables.
• Proactively address any roadblocks to customer success.
• Work cross-functionally to keep stakeholders informed.

Requirements

• Passion for customer experience.
• Strong communication skills.
• Ability to manage multiple accounts.
• Experience in SaaS environments.
• Ability to collaborate across teams.

Benefits

• Work in a mission-driven environment.
• Fully remote position.
• Opportunity to make a significant impact on customer success.