Onboarding Specialist - Remote

Overview

The Onboarding Specialist at Peek.com will play a crucial role in onboarding new operators and ensuring their success with the PeekPro software suite.

In Short

• Provide quality onboarding experiences for new Peek operators.
• Facilitate training sessions on the PeekPro product suite.
• Customize booking buttons on partners’ websites.
• Collaborate with various teams to resolve partner issues.
• Manage multiple projects effectively.
• Communicate clearly with partners and team members.
• Anticipate and address partner needs.
• Support partners through the onboarding journey.
• Provide consultative guidance for optimizing online bookings.
• Maintain a remote-first work ethic.

Requirements

• 1-2 years of experience in a client-facing role.
• Proven ability to manage multiple projects.
• Strong attention to detail and optimization skills.
• Excellent verbal and written communication skills.
• Fluency in English is required.
• Comfortable working remotely.
• Ability to overcome obstacles and get tasks done right.
• Basic knowledge of HTML, CSS, and JavaScript is a plus.
• Experience with Salesforce is advantageous.
• Fluency in English and Spanish is a nice-to-have.

Benefits

• Full health care, dental, and vision plans.
• Paid parental leave.
• Company recharge at the end of the year.
• Competitive compensation packages.
• Significant equity upside.