Onboarding Specialist - Remote

Overview

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

In Short

• Perform 1:1 onboarding for studios, branded mobile apps and enterprise customers end to end via Zoom.
• Ensure customer’s data is successfully migrated.
• Deliver engaging and complete trainings to ensure customers are supported to go live.
• Communicate with our customers per day via email, live chat and phone to answer any questions and improve the arketa experience.
• Expand and improve on our onboarding and migrations processes to improve efficiency.
• Become an expert on all things arketa.
• Go above and beyond in creating a magical experience for our customers.
• Identify churn risks and upsell opportunity.
• Build long term relationships to foster brand loyalty and excitement for the product.
• Report on insights + industry feedback from customers to improve product features.

Requirements

• 1-3 years experience in a Customer Success, technology or studio management role.
• Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.
• You are empathetic and understand how your customers succeed by stepping into their shoes.
• A guest experience mindset: has good judgment about how to assess and resolve a customer problem in a thoughtful way.
• Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
• Demonstrated ability to explain complex issues clearly.
• Excellent communication skills -- written, verbal, presentation.
• Great at multi-tasking. Able to prioritize and manage numerous requests and time demands concurrently, while achieving goals.
• Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
• Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected.
• Four-year post-secondary education/Bachelor's degree (preferred).
• BONUS: You are an evangelist of arketa - you already use the product or are obsessed with teaching others how to best use it.

Benefits

• Competitive Salary, Stock Options, and Performance-based Bonuses.
• Comprehensive Medical, Vision and Dental Insurance.
• Unlimited PTO.
• Annual Company Offsites.
• Wellness Reimbursement.
• Catered Lunches/Snacks.
• Ownership and Opportunity for Advancement.