Onboarding Specialist - Remote

Overview

The Onboarding Specialist at Aryeo is responsible for overseeing the post-sale customer implementation process, focusing on account configuration, training, and implementation for larger customers.

In Short

• Join the Customer Success team at Aryeo.
• Manage post-sale implementation for Tier 3 to Enterprise customers.
• Build relationships with new customers and understand their needs.
• Serve as the main contact for clients during their onboarding journey.
• Advise customers on best practices and system changes.
• Deliver training sessions via phone and web.
• Maintain multiple onboarding projects efficiently.
• Participate in or lead projects as needed.
• Work remotely from any location in the USA.
• Competitive salary and equity awards based on performance.

Requirements

• Four-year degree or equivalent experience.
• At least 2 years in a client-facing role.
• Experience in customer success or project management is a plus.
• Knowledge of the real estate industry preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Flexibility to meet customer needs.
• Ability to manage tight deadlines.
• High level of technical expertise.
• Creative problem-solving abilities.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Parental leave and family benefits.
• Retirement contributions.
• Paid time off.
• Flexible work environment.
• Equity awards based on performance.
• Recognition as one of the best companies to work for.
• Inclusive and innovative work culture.
• Opportunities for professional growth.