Onboarding Specialist - Remote

Overview

Steer is seeking a dynamic Onboarding Specialist to join our thriving Customer Success team and drive the continued success of our software solutions in the automotive industry. This is a unique opportunity with tremendous growth potential, where you’ll play a key role in shaping the future of automotive software.

In Short

• Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls.
• Track and monitor all assigned customer issues and requests through resolution.
• Partner with departments such as technical support, development, and product.
• Assist in building processes and assets for Customer Success.
• Proactively identify and mitigate cancellations.
• Build and cultivate consultative customer relationships.
• Provide strategic insights and feedback to the Product team.

Requirements

• 1+ years of experience in onboarding.
• Experienced using HubSpot, Salesforce or a similar CRM tool.
• Strong ability to build and maintain positive relationships with customers.
• Ability to effectively solve customer escalations.
• Ability to learn new software applications quickly.
• Ability to adapt quickly in a fast-paced environment.

Benefits

• 100% remote work.
• 100% employer paid medical insurance.
• Flexible PTO with 15 days minimum.
• Generous Parental Leave.
• FSA and HSA options.
• 401k plan.
• Learning Stipend.
• WFH Equipment provided.
• Opportunities for career growth and development.