Onboarding Specialist - Remote

Overview

We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.

In Short

• Perform health checks on customer implementations.
• Contact customers to ensure successful setup.
• Present adoption pathways and educate on product benefits.
• Identify opportunities for automation.
• Collaborate with the Sales and Customer Success team.

Requirements

• Strong customer focus and problem-solving skills.
• Commercially-minded to grow and retain revenue.
• Creative engagement strategies with customers.
• Experience onboarding technical products.
• Ability to understand product details.

Benefits

• Generous and transparent compensation.
• Unlimited time off with a minimum of 25 days.
• Private medical insurance.
• Pension/401k contributions.
• Training budget and free books.
• Monthly budget for co-working and team socials.
• Support for open-source projects.
• Regular team off-sites.