Remote Otter LogoRemoteOtter

Onboarding Specialist - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

Overview

We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.

In Short

  • Perform health checks on customer implementations.
  • Contact customers to ensure successful setup.
  • Present adoption pathways and educate on product benefits.
  • Identify opportunities for automation.
  • Collaborate with the Sales and Customer Success team.

Requirements

  • Strong customer focus and problem-solving skills.
  • Commercially-minded to grow and retain revenue.
  • Creative engagement strategies with customers.
  • Experience onboarding technical products.
  • Ability to understand product details.

Benefits

  • Generous and transparent compensation.
  • Unlimited time off with a minimum of 25 days.
  • Private medical insurance.
  • Pension/401k contributions.
  • Training budget and free books.
  • Monthly budget for co-working and team socials.
  • Support for open-source projects.
  • Regular team off-sites.
PostHog logo

PostHog

PostHog is a full-remote, globally distributed company dedicated to helping engineers build better products through a comprehensive platform that offers product and web analytics, session replay, feature flags, experiments, and more. Founded as an open-source project during Y Combinator's W20 cohort, PostHog has rapidly gained traction, with over 70,000 companies using its platform and achieving significant product-led growth. The company values transparency, autonomy, and community engagement, aiming to create a culture where team members can work independently on impactful projects. With a focus on sustainable growth and a commitment to diversity and inclusion, PostHog is positioned as a leader in the analytics space, continuously innovating to enhance its offerings.

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