Onboarding Specialist - Remote

Overview

As an Onboarding Specialist, you will be the primary contact for onboarding customers, guiding them through our onboarding process and ensuring a seamless transition to Support teams.

In Short

• Serve as the primary onboarding contact for customers.
• Manage multiple onboarding processes and ensure customer progression.
• Lead the configuration of the platform and implement integrations.
• Conduct training sessions for customers on platform features.
• Proactively address challenges to ensure timely onboarding.
• Collaborate with internal teams to deliver customer solutions.
• Drive change management in customer behaviors.
• Act as an ambassador for the company and product.

Requirements

• 3-5 years of experience in a customer-facing role.
• Exceptional verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Familiarity with software implementation processes.
• Experience with Salesforce is desirable.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively.
• Adaptable and willing to learn new products and processes.
• Tech-savvy with knowledge of APIs and integrations.

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement with a variety of clients.
• Chance to contribute to customer success.