Onboarding Specialist - Remote

Overview

Super Dispatch is looking for an Onboarding Specialist to deliver an outstanding customer experience by guiding new customers through a smooth and successful onboarding process. You'll work closely with customers, internal teams, and tools to ensure timely implementation, configuration, and support during the early stages of their journey with Super Dispatch.

In Short

• Serve as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives.
• Manage multiple onboardings guiding customers through the Super Dispatch onboarding process, providing clear instructions, ensuring customer progression and internal tracking.
• Lead the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system.
• Conduct training sessions to educate customers on our platform's features and functionality.
• Reinforce the utilization of the Super Dispatch solution using best practices and standards whenever possible.
• Ensure timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value.
• Collaborate with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs.
• Drive change and support change management in customer behaviors to onboard customers to the platform quickly.
• Be an ambassador for the Super Dispatch company and product and convey confidence in our offering and the expected outcomes.

Requirements

• Proven experience in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience.
• Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
• Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.
• Familiarity with software implementation processes and project management methodologies and tools.
• Experience working in Salesforce is desirable.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Be adaptable and willing to experiment/learn as we develop new products and processes.
• Ability to thrive in a fast-paced and dynamic environment.
• Tech-savvy and familiar with APIs and technical integrations to support customer integration and automation.

Benefits

• Great Culture - We strive for transparency and you'll work with like minded highly motivated people excited about solving complex problems.
• Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company.
• Retirement - We provide both Stock Options and 401K with a company match.
• Remote First Culture - We're a 100% distributed team!
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/mo).
• Generous Time Off - Flex PTO policy so you can take the time you need, when you need it as well as 6-12 weeks paid paternity leave.
• Great Gear - we'll set you up for success with the latest tech and help you outfit your home office.