Onboarding Specialist - Remote

Overview

The Onboarding Specialist is responsible for ensuring that new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage.

In Short

• Deliver exceptional customer experience during onboarding.
• Provide technical configuration support to new customers.
• Conduct training sessions for effective product usage.
• Ensure product adoption and customer retention.
• Communicate effectively with Spanish-speaking customers.
• Strong organizational and interpersonal skills required.
• Collaborate with the Customer Onboarding Manager.
• Work with barbers and shop owners.
• Assist in bridging the gap between artistry and business goals.
• Be part of a team that supports over 4,000 shops globally.

Requirements

• Fluency in Spanish (verbal and written).
• Strong communication skills.
• Experience in customer support or onboarding.
• Ability to handle technical configurations.
• Organizational skills to manage multiple onboarding tasks.
• Interpersonal skills to build relationships with customers.
• Passion for helping small business owners succeed.
• Ability to work in a fast-paced environment.
• Experience with business management systems is a plus.
• Commitment to customer satisfaction and success.

Benefits

• Opportunity to work with a leading business management platform.
• Be part of a supportive and innovative team.
• Contribute to the success of barbers and shop owners.
• Professional development opportunities.
• Flexible working environment.
• Competitive salary and benefits package.
• Access to company resources and tools.
• Engagement with a diverse customer base.
• Work in a mission-driven company.
• Potential for career advancement.