Customer Support Specialist I - Remote

Overview

The Customer Support Specialist I interacts directly with our Customers and their clients, providing immediate assistance, troubleshooting issues, and focusing on making shops and barbers successful in utilizing the SQUIRE platform.

In Short

• Engage with current product users through chat, phone and/or text messaging to assist with level 1 support requests.
• Effectively diagnose and resolve customer issues in a timely manner.
• Develop a comprehensive understanding of our products and services.
• Demonstrate excellent written communication skills.
• Document interactions and escalate issues as necessary.
• Collaborate with cross-functional teams for complex issues.
• Stay informed about product updates and industry trends.
• Adhere to established guidelines and quality standards.
• Work shifts between 9 AM - 6 PM GMT with flexible scheduling.
• This role is 100% remote and can be located anywhere in the UK.

Requirements

• 1-3 years experience in Customer Success or Technical Support.
• Familiarity with Mac OS, iPad, iOS, and Android devices.
• Experience with CRM solutions and Ticketing Systems.
• Excellent oral and written communication skills.
• Strong emotional intelligence and ability for dynamic partnership.
• Detail-oriented and data-driven.
• Impeccable time management skills.
• Flexibility to work evenings & weekends.

Benefits

• New hire stock grant.
• 100% employer paid medical/dental/vision insurance.
• Pension plan.
• Generous PTO and Parental Leave policies.
• 100% remote opportunity.