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Customer Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Chile

Overview

As a Customer Support Specialist at Front, you will play an essential role in creating a positive customer experience, acting as the voice of the company and ensuring customer satisfaction.

In Short

  • Ensure 100% success of all Front customers.
  • Engage in support queues, providing timely assistance.
  • Become an expert on Front's platform.
  • Respond to customer inquiries across various channels.
  • Debug and test product features, reporting issues.
  • Identify customer challenges and improve processes.

Requirements

  • Highly motivated self-starter.
  • Proven customer service experience in a SaaS/tech environment.
  • Tech-savvy with a desire to improve skills.
  • Ability to identify customer needs and implement solutions.
  • Excellent verbal and written communication skills.
  • Friendly and empathetic towards customers.
  • Fluent in English.
  • Experience with Front is a plus.

Benefits

  • Competitive salary.
  • Fully covered health insurance.
  • Generous paid time off.
  • Mental health support.
  • Family planning support.
  • Monthly lifestyle stipend.
  • Monthly teleworking allowance.
  • Wellness days off.
  • Winter break from Christmas to New Year's Day.
Front logo

Front

Frontcareers is a modern customer service platform designed to enhance customer satisfaction and team engagement through real-time collaboration across various communication channels. By integrating AI and automation, Front enables businesses to provide exceptional service, whether addressing simple inquiries or complex issues. With over 8,500 clients, including notable companies like ClickUp and Branch Insurance, Front is committed to delivering transformative customer service experiences. Backed by prominent investors such as Sequoia Capital and Salesforce Ventures, Front has raised $204 million and has been recognized as a top workplace by multiple organizations, including Y Combinator and Fortune. The company values data-driven decision-making and is focused on maintaining high standards of data quality and security.

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