Customer Support Specialist - Remote

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

In Short

• Conducts technical and/or administrative support activities for service operations.
• Processes incoming orders, inquiries, and requests regarding products and services.
• Performs order management for assigned customers.
• Provides 1st level user support for arising issues.
• Drives complex issues to qualified Service Technicians or Engineers.
• Clarifies orders and issues with clients and sales representatives.
• Investigates and resolves commercial and technical problems.
• Supports pre-and post-sales technical product advice.
• Remote role with less than 25% travel requirements.
• Encourages professional and personal growth in a diverse environment.

Requirements

• Experience in processing customer orders and requests.
• Ability to communicate with customers through various channels.
• Acknowledge and resolve customer complaints effectively.
• Keep records of customer interactions and transactions.
• Ensure customer satisfaction and provide professional support.
• Familiarity with Medical Device products preferred.
• SAP system knowledge is a plus.
• Salesforce system knowledge preferred.
• Strong problem-solving skills.
• Ability to work in a diverse team environment.

Benefits

• Competitive salary based on experience.
• Variety of health and wellness benefits.
• Paid time off and holiday pay.
• Opportunities for professional development.
• Diverse and inclusive work culture.