Customer Support Specialist - Remote

Overview

As a Customer Support Specialist in Rossum, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional support experiences. This role involves working collaboratively with cross-functional teams, managing documentation, and maintaining effective communication with clients.

In Short

• Respond promptly and professionally to customer inquiries and technical issues.
• Troubleshoot and provide solutions for software-related problems.
• Prepare and maintain comprehensive documentation for support processes.
• Work closely with other support team members and collaborate with various departments.
• Communicate customer feedback to product and development teams.
• Minimum of 1 year of experience in customer support, specifically within SaaS.
• Excellent English language skills (written and verbal).
• Strong understanding of SaaS products and services.
• Detail-oriented with a focus on high-quality customer service.
• Flexible working arrangements available.

Requirements

• Customer-oriented with a passion for helping others.
• Proficiency in other European languages is a plus.
• Excellent interpersonal and communication skills.
• Clear and structured communication skills.
• Problem-solving mindset with strong abilities in observation.
• Familiarity with SaaS platforms and related technologies.
• Proficient in using customer support tools and ticketing systems.
• Basic troubleshooting skills for software-related issues.
• Ability to navigate knowledge base systems.

Benefits

• Flexible working arrangements.
• Enjoyable working environment in a diverse team.
• High-end laptop & necessary tech provided.
• Extra days off, parental leave, and sick days.
• Employee Stock Option Plan designed for employees.