Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Gcore, you will be the first line of support for customers and internal users, providing assistance with technical issues and consultations about our products and services.

In Short

• Handle customer requests via chat, email, and phone.
• Provide consultations on Cloud, CDN, and Hosting services.
• Resolve technical issues and perform diagnostics.
• Work with a team of over 550 professionals.
• Flexible working hours with remote options.
• Opportunity to work from anywhere in the world for up to 45 days per year.
• Support for health and well-being through a comprehensive benefits package.
• Modern office space with additional perks.
• Team sports activities and language classes.
• Equal opportunity employer.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Understanding of hardware and software diagnostics.
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner and organized team player.
• Strong communication skills.
• Able to explain complex concepts clearly.
• Experience with Cloud, CDN, or Hosting is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work options.
• Private medical insurance.
• Additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events.
• Language classes.
• Modern office space with free snacks.
• Team sports activities.