Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Deel, you will be part of a global team dedicated to providing exceptional service and support to customers across various platforms.

In Short

• Deliver customer support using voice calls, live chats, email, and social media.
• Utilize a consultative and empathetic approach to enhance customer experience.
• Manage and resolve customer inquiries efficiently and professionally.
• Keep up to date with Deel product features and changes.
• Collaborate with team members and optimize workflows.
• Process orders and maintain records of customer interactions.
• Participate in ongoing product training and upskilling.
• Meet performance-related targets in a fast-paced environment.
• Provide feedback on customer service processes.
• Work independently in a remote setting.

Requirements

• Experience in BPO, call centers, or customer-facing roles.
• Fluent in written and verbal English communication.
• Ability to work across multiple platforms.
• Strong problem-solving and empathy skills.
• Experience with Zendesk is preferred.
• Self-motivated and capable of remote work.
• Open to feedback and process improvements.
• Demonstrated ownership in issue resolution.
• Ability to adapt to changing business needs.
• Collaborate effectively to resolve escalations.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on employment status.
• Flexible remote work arrangements.
• Access to additional perks and benefits based on location.