Customer Support Specialist - Remote

Overview

The Customer Support Specialist is a key component of Vantaca’s unwavering commitment to the customer experience by helping further establish our reputation as a company that offers excellent customer support. Their work orientation is driven by being a self-starter motivated by task accomplishment, both individually and collaboratively. They will work closely with team members to resolve customer queries, recommend solutions, and guide product users through features and functionalities. The Customer Support Specialist is a dynamic problem solver that isn't afraid to push boundaries and think beyond what is expected and supports a team of talented individuals to do the same.

In Short

• Providing excellent customer experience
• Response timeliness & quality to support inquiries
• Assist customers with product configurations
• Handle incoming customer inquiries via phone, email, Zendesk, etc.
• Provide basic product information and assistance
• Log customer interactions and resolutions in the system
• Escalate complex issues to higher-tier support when necessary
• Consistently deliver excellent customer service
• Collaborate with colleagues and managers
• Become a Vantaca subject matter expert

Requirements

• Bachelor’s degree or equivalent experience in software support, IT, accounting, finance, communications or other related fields
• Accounting Knowledge/HOA/Quickbooks/Vantaca
• Familiarity with Windows-based computer systems
• Familiarity with IOS and Android platforms
• Ability to work in a fast-paced environment
• Ability to troubleshoot and problem solve
• Exhibited understanding of how to provide a quality customer experience
• Open to feedback and coaching from mentor(s)
• Phenomenal communication skills
• Innovative problem-solver

Benefits

• Medical, Dental, and Vision kick in day one
• Unlimited PTO
• 401K with Company Match
• Remote Flexible
• Great parental leave benefits
• Ongoing industry and professional development trainings available
• Active employee-led Culture Committee
• Recognized on Inc 5000 list of America’s Fastest Growing Private Companies
• Multiple leaders recognized as 40 under 40 recipients
• Collaborative and supportive work environment