Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Aircall, you will be an advocate for customers, ensuring their technical issues are resolved and guiding them through product features.

In Short

• Work as a key player in customer support and satisfaction.
• Collaborate with the global support team daily.
• Work on weekends with weekdays off.
• Engage with clients to resolve their issues effectively.
• Opportunity for growth into other roles within the company.
• Encouraged to pursue learning opportunities.
• Must be fluent in English; other languages are a plus.
• Experience with ticketing tools is preferred.
• Strong understanding of basic computer skills required.
• Must exhibit empathy and strong communication skills.

Requirements

• 1+ year of experience in a SaaS B2B customer support role.
• Fluency in English is mandatory.
• Excellent written and verbal communication skills.
• Familiarity with ticketing tools and CRM systems.
• Technical aptitude to understand and explain concepts.
• Ability to manage time and prioritize tasks effectively.
• Empathy and the ability to multi-task.
• Willingness to work in a multilingual remote environment.

Benefits

• Opportunity to grow within the company.
• Supportive and collaborative team environment.
• Access to learning and development opportunities.
• Work in a fast-paced, global team.