Remote Support Specialist 3 – MR

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

In Short

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
• Dispatch notifications to CSE's and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required.
• Provide feedback to the factory regarding system performance.
• Share expert advice, training, and technical assistance to support staff.
• Demonstrate extensive knowledge in a technical specialty.
• Monitor ongoing field actions and manage the escalation process.
• Work 2nd shift and be on-call when necessary.

Requirements

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.

Benefits

• Variety of health and wellness benefits.
• Paid time off and holiday pay.
• Annual incentive target of 5% of base pay.