Onboarding Specialist - Remote

Overview

The Onboarding Specialist plays a critical role in developing, enhancing, and scaling the community, supporting the hundreds of financial institutions and thousands of users who will rely on it to collaborate, share knowledge, and drive innovation in financial fraud prevention.

In Short

• Manage community member onboarding and project delivery activities.
• Develop and implement streamlined onboarding processes.
• Create member resources tailored to financial fraud professionals.
• Analyze feedback to improve onboarding experience.
• Collaborate with internal and external stakeholders on project goals.
• Document business requirements for effective project execution.
• Identify and mitigate risks during onboarding.
• Develop project plans and reporting dashboards.
• Ensure platform features meet user needs.
• Monitor platform usage metrics for performance enhancement.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• 5+ years of experience in project management or business analysis.
• Proficiency with project management methodologies and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills for managing multiple projects.
• Ability to collaborate with technical teams.
• Experience with digital/social platforms and web technologies.
• Knowledge of UI/UX principles.
• Familiarity with banking operations and fraud detection methodologies.

Benefits

• Comprehensive insurance coverage.
• 401(k) plan with company match.
• Flexible time off programs.
• Hybrid work model.
• Bonus potential based on performance.