Senior Customer Success Manager - Remote

Overview

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

In Short

• Lead a mixed-segment portfolio of employee and union clients.
• Onboard new clients with a strong launch plan.
• Develop customized service and strategic plans for clients.
• Drive successful enrollment and engagement with Color’s products.
• Maintain high client NPS and renewal rates.
• Build and maintain strong relationships with key stakeholders.
• Monitor client engagement and performance metrics.
• Serve as the client’s advocate and problem-solver.
• Collaborate with sales, product, and marketing teams.
• Contribute to tools and resources that enhance client experience.

Requirements

• 6+ years of customer service experience in a high-growth company.
• Deep understanding of employee benefits and digital health.
• Proven track record of strategic client management.
• Experience serving enterprise clients and HR leaders.
• Excellent messaging and presentation skills.
• Strong bias for action and organizational skills.
• Excellent negotiation and collaboration skills.
• Analytical skills for data interpretation.
• Data integration proficiency and advanced Sheets knowledge.

Benefits

• Competitive salary.
• Comprehensive medical, dental, vision, life, and disability benefits.
• 401k match.
• Monthly phone and wifi stipend.
• Generous vacation policy and paid holidays.
• Equal paid parental leave for all parents.
• Free cancer screening resources for employees.