Director of IT Program/Project Management - Remote

Overview

The Director of IT Program/Project Management will lead complex, mission-critical programs at ServiceNow, ensuring alignment with business objectives and driving innovation through advanced technology and analytics.

In Short

• Drive strategic programs from concept through implementation.
• Collaborate with cross-functional leaders and facilitate executive-level decision-making.
• Apply Agile and SAFe standards across multiple teams.
• Define governance and operating models for operational excellence.
• Create dashboards and analyze trends for actionable insights.
• Guide teams on backlog management and digital experience improvement.
• Ensure delivery quality and promote best practices.
• Lead large-scale initiatives in complex environments.
• Encourage a culture of continuous improvement.
• Utilize AI-powered tools for workflow optimization.

Requirements

• 15+ years in Program/Portfolio Management within enterprise software.
• Experience in digital customer experience and platform-based transformation.
• Deep expertise in Agile methodologies.
• Strong leadership and communication skills.
• Hands-on experience with the ServiceNow platform preferred.
• Background in Engineering or Product Management is a plus.
• High energy and self-motivated with a passion for innovation.
• Proven success in influencing across all organizational levels.
• Skilled in strategic planning and KPI tracking.
• Ability to integrate AI into work processes.

Benefits

• Competitive base pay plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.
• Opportunities for professional growth and development.
• Inclusive and accessible work environment.
• Work personas for flexibility in work location.
• Commitment to diversity and equal opportunity.
• Support for reasonable accommodations during the application process.
• Engagement in innovative and impactful projects.