Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at TradeLink, you will play a significant role in revolutionizing the logistics industry by managing customer relationships and ensuring successful adoption of our B2B SaaS platform.

In Short

• Act as a strategic advisor to customers.
• Build and maintain trusting relationships with customers.
• Ensure adoption of TradeLink across organizations.
• Take ownership of customer roll-out processes.
• Identify and articulate user requirements for product development.
• Proactively identify up-selling and cross-selling opportunities.
• Collaborate closely with the sales team to confirm opportunities.

Requirements

• 2+ years of experience in a customer-facing role in logistics.
• Experience in fast-paced environments like start-ups or consulting.
• Experience in a B2B SaaS company is a plus.
• Creative problem-solving skills.
• Strong team player with a hands-on mentality.
• Distinct analytical skills and highly self-organized.
• Business fluent in German and English; additional languages are a plus.

Benefits

• Significant role in building a new type of company.
• Flexibility due to a remote-first setup.
• Strong sense of belonging while working remotely.
• Steep learning curve with continuous development investment.
• Supportive and inspirational team environment.
• Inclusive culture and diverse teams.
• Direct stake in company growth with the VSOP program.