Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Horizon3.ai, you will play a foundational role in growing and shaping our post-sales experience, serving as a strategic advisor to high-value customers in the cybersecurity domain.

In Short

• Manage a portfolio of customers as their primary post-sales technical advisor.
• Cultivate champions with security leaders and guide them through the adoption lifecycle.
• Deliver technical onboarding and enablement for the NodeZero platform.
• Partner with IT and Security teams to interpret pentest results and guide security strategy.
• Identify customer needs and suggest solutions to enhance their cybersecurity posture.
• Collaborate with Sales and Renewals teams to drive retention and growth.
• Act as a customer advocate, relaying feedback to internal teams.
• Conduct regular check-ins and quarterly business reviews.
• Contribute to documentation and training materials.
• Maintain detailed records of customer health using internal CS platforms.

Requirements

• 5+ years in Customer Success or Technical Account Management in a SaaS cybersecurity environment.
• In-depth knowledge of cybersecurity practices and relevant certifications preferred.
• Deep understanding of enterprise security and offensive security preferred.
• Strong customer acumen and ability to present to technical and executive stakeholders.
• Experience managing a book of business with revenue targets.
• Startup or high-growth company experience preferred.
• Familiarity with tools like Salesforce, Gainsight, and JIRA.

Benefits

• Inclusive team culture that values diversity.
• Growth opportunities within a dynamic team.
• Innovative culture encouraging creativity.
• 100% remote work flexibility.
• Competitive salary and benefits including health, vision, and dental care.