Renewal Manager - Remote

Overview

The Renewal Manager is accountable for customer retention through the renewal process, driving and managing opportunities within assigned territories.

In Short

• Accountable for customer retention through the renewal process.
• Manage and close assigned renewal opportunities.
• Work with Sales and Customer Success to maximize revenue retention.
• Be the inside point of contact for channel partners.
• Complete renewal lifecycle management including administrative tasks.
• Achieve and exceed quarterly renewal targets.
• Drive on-time or early renewals.
• Analyze customer renewal data for retention strategy.
• Identify up-sell and cross-sell opportunities.
• Identify “at-risk” renewal clients early in the cycle.

Requirements

• Strong knowledge of systems and process selling.
• Ability to manage and close large volumes of opportunities.
• Experience in customer relations and sales.
• Excellent negotiation skills.
• Strong analytical skills.
• Ability to work collaboratively with teams.
• Proficiency in forecasting and quoting.
• Experience in managing Purchase Orders and agreements.
• Strong communication skills.
• Ability to work under pressure to meet targets.

Benefits

• Opportunity to make a difference in digital investigations.
• Support through learning and development.
• Work with a talented and integrity-driven team.
• Potential for career growth within a growing company.
• Be part of a global leader in digital investigative software.