Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will manage a portfolio of Enterprise customers, ensuring they derive maximum value from Vercel's solutions.

In Short

• Manage a portfolio of Enterprise customers.
• Act as a trusted product advisor.
• Drive customer training and adoption of best practices.
• Guide customers through their journey to deliver positive business outcomes.
• Enable customers to effectively use Vercel's solutions.
• Prioritize account portfolio for retention and growth.
• Maintain high levels of customer engagement and satisfaction.
• Facilitate Executive Business Reviews.
• Build and maintain account plans.
• Partner with Sales to identify expansion opportunities.

Requirements

• 5+ years in B2B / SaaS.
• Experience with Developer Tools and Infrastructure.
• Proficient in Front-end web development libraries.
• Strong collaboration and remote work capabilities.
• Knowledge of CI/CD and SDLC processes.
• Ability to manage diverse account requirements.
• Self-starter with a positive attitude.
• Willingness to learn technical concepts.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and networking opportunities.
• Flexible Time Off.
• Work from home budget for office setup.