Senior Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in the UK.

In this role, you will be responsible for managing and enhancing the customer journey from onboarding to renewal. You’ll work closely with clients to ensure successful implementation and optimal product usage, while identifying opportunities for growth and improved satisfaction. As the voice of the customer within the company, you’ll gather feedback, troubleshoot challenges, and act as a key advisor on product functionality. This position plays a critical role in driving retention, expansion, and long-term customer success.

In Short

• Lead onboarding and implementation processes, including network and license setup
• Act as a trusted advisor, helping customers understand and adopt product features
• Use Gainsight to maintain a 360-degree view of customer activity and health
• Collaborate with internal teams to ensure smooth transitions from pre-sales to post-sales
• Identify and address barriers to adoption, ensuring a seamless customer experience
• Manage customer feedback loops and advocate for feature enhancements
• Support renewals and expansion opportunities through proactive engagement
• Serve as the primary point of contact for issue resolution and customer advocacy

Requirements

• Proven experience in customer success or client management
• Strong understanding of customer relationship management tools, preferably Gainsight
• Excellent communication and interpersonal skills
• Ability to analyze customer data and derive actionable insights
• Problem-solving mindset with a focus on customer satisfaction
• Experience in managing onboarding and implementation processes
• Ability to work collaboratively with cross-functional teams
• Proactive approach to identifying opportunities for customer growth

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Professional development opportunities
• Health and wellness benefits
• Collaborative and supportive team environment