Senior Customer Success Manager - Remote

Overview

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production.

In Short

• Manage the customer adoption lifecycle for a book of named accounts.
• Lead post-sales technical value-selling efforts.
• Own program and delivery management to drive customer outcomes.
• Provide guidance on API architecture best practices.
• Consultatively lead customer workshops to realize business value.
• Proactively maintain customer health and intervene in at-risk accounts.

Requirements

• Strong technical value-selling skills.
• Expertise in program and delivery management.
• Experience in stakeholder management.
• Understanding of API architecture principles.
• Demonstrated ability to work with complex technical implementations.
• Background in account relationship management.
• Experience with Git/Ops, Observability, and Kubernetes/Docker.
• Strong proficiency in API deployment.
• Expertise in tracking health signals and managing retention strategies.
• Comfortable navigating technical solutions hands-on.

Benefits

• Work in a fast-paced, collaborative environment.
• Opportunity to empower organizations with innovative tools.
• Be part of a mission-driven company focused on making development easier.