Senior Scaled Customer Success Manager - Remote

Overview

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions.

In Short

• Identify customers that may be at risk of churning within the Sr. Scaled segment
• Engage with customers that may be at risk of churn
• Resolve outstanding issues and save customers from churning
• Receive and manage churn situations handed off by other CSMs
• Manage assigned and self-generated Call To Action (CTAs)
• Qualify Expansion Opportunities as they arise

Requirements

• A minimum of 3-5 years of customer success/retention experience
• Strong attention to detail and ability to work effectively and independently
• Proficient in Excel or Google Sheets
• Be a self-starter and exhibit a strong work ethic and eagerness to learn
• Exhibit excellent communication skills, both verbal and written
• An ability to calmly handle difficult situations and solve customer problems
• Detail-oriented and organized

Benefits

• 100% paid employee health, dental, and vision plans
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more