Associate Payment Operations Analyst - Remote

Overview

The Associate Payment Operations Analyst role at BILL focuses on providing exceptional support and solutions in payment processing, ensuring compliance and effective communication.

In Short

• Provide world-class customer service in payment processing.
• Maintain positive communication with customers and internal teams.
• Understand payment processes and handle exceptions.
• Ensure compliance with legal regulations.
• Use resources effectively to provide accurate information.
• Respond to customer feedback to improve experiences.
• Escalate issues to senior specialists when necessary.
• 3+ years in a complex customer service role is required.

Requirements

• Ability to multitask and manage time effectively.
• Technical literacy and troubleshooting skills.
• Strong verbal and written communication skills.
• Research skills to investigate payment exceptions.
• Working knowledge of Excel.
• Experience in a fast-paced environment.

Benefits

• 100% paid health, dental, and vision plans.
• Flexible spending and health savings accounts.
• Life insurance and disability coverage.
• Paid holidays and time off.
• Employee stock purchase program.
• Wellness initiatives and employee recognition programs.