Customer Activation Manager - Remote

Overview

The Customer Activation Manager will lead the transformation of finance operations for strategic enterprise customers, driving successful platform implementation and maximizing product value.

In Short

• Manage onboarding and implementation for new enterprise customers.
• Execute program management for successful platform launches.
• Act as a strategic consultant during the setup process.
• Understand customer workflows to tailor solutions.
• Drive product utilization and revenue by minimizing delays.
• Become an expert in integration and configuration options.
• Assist with change management and deliver custom training.
• Collaborate with product teams to prioritize customer feedback.
• Balance multiple priorities in implementation and outreach.

Requirements

• 10+ years of experience in implementation or customer success.
• Experience managing strategic enterprise customer relationships.
• Proficient in managing complex technology projects.
• Excellent verbal and written communication skills.
• Ability to work with technical teams to troubleshoot issues.
• Anticipate customer needs and provide tailored solutions.
• High adaptability in a fast-paced environment.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer matching contributions.
• Flexible PTO policy.
• Fertility health reimbursement account.
• Centralized home-office equipment ordering.
• Wellness stipend available.
• Parental Leave policy.
• Relocation support to major cities as needed.
• Pet insurance options available.