Customer Activation Manager | Enterprise - Remote

Overview

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.

In Short

• Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
• Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Requirements

• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
• Experience managing enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams
• Excellent verbal and written communication skills
• Proven track record of ability to work with technical counterparts in Product and Engineering
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Benefits

• 100% medical, dental & vision insurance coverage for you
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance