Customer Activation Manager | Strategic Enterprise - Remote

Overview

The Customer Activation Manager at Ramp is responsible for delivering value to customers and driving revenue by implementing Ramp’s products for newly closed clients. This role involves project management, strategic consulting, and collaboration with various teams to ensure successful onboarding and utilization of Ramp's platform.

In Short

• Manage implementation and onboarding of new Ramp Strategic Enterprise customers.
• Execute program management for successful launches across top-tier accounts.
• Act as a strategic consultant guiding customers through Ramp setup.
• Understand customer workflows and showcase tailored solutions.
• Drive initial product utilization and ensure timely implementation.
• Become an expert in Ramp’s product integration and configuration.
• Assist with change management and run custom trainings.
• Collaborate with product teams to prioritize customer feedback.
• Balance multiple tasks in a fast-paced environment.

Requirements

• 10+ years of experience in implementation, activation, or customer success in B2B.
• Experience managing strategic enterprise customer relationships.
• Strong project management and time management skills.
• Excellent verbal and written communication skills.
• Proven ability to work with technical teams to share feedback.
• Ability to anticipate customers’ needs and position solutions.
• High adaptability in a fast-paced environment.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer match.
• Flexible PTO.
• Fertility HRA up to $5,000/year.
• WFH stipend for home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.