Enterprise / Strategic Account Manager - Remote

Overview

The Enterprise / Strategic Account Manager will be responsible for managing a portfolio of our largest and most strategic customers, driving product adoption, and ensuring high customer satisfaction.

In Short

• Manage a portfolio of strategic customers.
• Drive product adoption and customer engagement.
• Proactively manage renewals and upsell opportunities.
• Gather and analyze customer feedback.
• Resolve customer issues effectively.
• Develop strong relationships with key stakeholders.
• Work independently and collaboratively.
• Navigate complex organizational networks.
• Communicate effectively with customers.
• Travel to meet customers on the East Coast.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.
• 12+ years of experience in customer success or account management.
• Proven track record with enterprise accounts.
• Domain knowledge in sales processes.
• Excellent communication and presentation skills.
• Strong problem-solving abilities.
• Ability to set and drive customer goals.
• Experience in a fast-paced environment.
• Ability to work independently.
• Proactive approach to customer management.

Benefits

• Competitive salary and generous equity.
• Comprehensive medical/dental/vision coverage.
• 401(k) plan.
• Wellness and commuter stipends.
• Flexible work arrangements.
• Support for family health issues.
• Inclusive work environment.
• Opportunities for professional growth.
• Work with a passionate team.
• Contribute to a meaningful mission.